Outlook additional mailbox not updating

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In that case, the additional mailbox is being added automatically via the “Auto-Mapping” feature of Exchange.As you’ve noticed, removing a mailbox that has been added via the auto-mapping feature is not possible via the traditional way.Whilst OST repopulation is a pain that many companies have to go through, the Slider feature in Outlook 2013 mitigates against the time taken to populate the OST by allowing the user (or admin, via GPO) to only download the latest month, 3 months, 6 months, 12 months or 24 months of mail – rather than downloading the lot.However as explained in MS KB article KB2733062, this does not apply to shared mailboxes – which begin a full download on first use: For organisations who rely heavily on very large shared mailboxes, switching off caching of shared mailboxes would be a typical option for an on-premises Exchange installation; however latency over the Internet to Office 365 mean that although valid as a temporary workaround it is not a good solution.This affects all accounts so has the same effect on their primary mailbox: Although extreme, setting this option temporarily could get you out of a bind and is easy enough to guide users though over the phone.3) Create a Retention Tag and Retention Policy for archiving.First things first – If the mailbox is auto mapped i.e.

This makes use of the ability for Outlook 2010 to have multiple Exchange accounts configured within a single profile, and takes advantage of Exchange’s ability for you to logon to a Shared Mailbox using the account that has been granted permission.The problem the organisation is facing came to light after re-installing a number of machines as part of an upgrade to Outlook 2013, after a successful Exchange Online migration.Although the OST file was kept intact after the migration, further changes to a number of clients meant a full OST download ended up being necessary.Most likely, this isn’t going to bring you anything though.More likely is that you are have been granted “Full Access” permissions on the mailbox by your Exchange administrator.

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